Customer Success Manager
- Own dealer-group relationships from launch onward — quarterly business reviews, expansion conversations, retention-target accountability
- Drive multi-rooftop expansion (a group that signs 3 stores should run 30)
- Surface product feedback from real deployments to engineering — the loop that makes Lisa better
- Read every Lisa thread that flags an issue. The product is the relationship.
- You've worked inside a dealership service department — service advisor, BDC rep, appointment coordinator, service-loyalty or customer-experience role — and you know how an RO actually flows, OR
- You've been a CSM at B2B SaaS in operations-heavy industries (healthcare, fintech, automotive-adjacent)
- You can hold a Zoom with a fixed-ops director or service-operations VP and walk through retention numbers without fumbling
- You defend your retention numbers
- You want to manage a renewal book and let the product do the work
- You prefer ticket-queue work over running customer conversations