Request Demo

Welcome!Meet Lisa

Your Autonomous Assistant for Service Retention

Request Demo

Hi Lisa,

I am sorry. I cannot do it tomorrow morning. Mornings are always busy for me.Eric

Hi Eric,

I completely understand morning is not a good time for you. How about 4 pm tomorrow afternoon. Does that work?Lisa

Yes. 4 pm works for me.

Linguistic Intelligence Service Assistant (LISA)

100% outbound. 100% text messages to set service maintenance appointments. 

LISA reads and writes back appointments to your DMS scheduler in real time. 

LISA DOES NOT send a link to the online scheduler and ask your customer to do all the work.  

LISA uncovers customers insights that your team can address - Going to Valvoline, No longer owns, etc. 

LISA engages customers on recalls, telematics, declined service, defected customers, state inspections, etc. 

LISA’s memory allows her to maintain an ongoing relationship and relate to customers beyond a single transactional message. 

What does LISA Do

Retain Your Existing Customers

  • Hyper-personalize every touchpoint with every customer
  • Re-engage lost customers and increase engagement rates
  • Build a relationship with a single point of contact
  • Maintain a 360 view of customer experience and preference

Boost your Service Revenue

  • Stop customers from going to independents with consistent proactive outreach
  • Increase CSI scores by identifying customer complaints in advance and resolving them
  • Automatically increase service appointments
  • 9-13X ROI

Provide a Great Customer Experience

  • Allow customers to book appointments without waiting for your staff
  • Personalized interaction that is more relevant and engaging
  • Instant responses reduce wait times and customer frustration

Trusted By The Largest Dealer Groups In The Nation

What has LISA accomplished so far?

Just like a skilled BDC Agent, LISA has learned some amazing skills while interacting with millions of customers via two-way conversations. Check out the results.

Request Demo

23.2 Million

Messages exchanged with customers

100s of 1000s

Of Appointments automatically set without any Human Intervention

84 - 88%

Average Show Rate

9x to 13x

Average Return on Investment

10s of Millions of Dollars

of Incremental Revenue (with 100% attribution)

Personalized engagement at every stage of the customer lifecycle.

First Service

Invite customers to schedule first service appointments and set up an ongoing service plan.

Hi John,

This is Lisa with NewAge Toyota. I noticed you purchased your 2021 Camry from our dealership a few months ago. Your first service is due soon. Would you like to schedule your service appt?

Lisa

Re-Delivery

Invite customers for a re-delivery so you get a chance to answers any questions they have about the vehicle

John,

Lisa here with NewAge Toyota. I am checking with you to see if you had any questions about the 2021 Camry you recently purchased from our dealership. Would you like to schedule your service appt so we can walk you through the features of your vehicle?

Lisa

Next Service

Maintain an ongoing relationship with your customers by booking their next oil change

Hi John,

Lisa again with NewAge Toyota. I was looking at the records of your 2021 Camry. It seems like your vehicle is due for an oil change. Would you like to schedule your service appt?

Lisa

Declined Services

Reach out to customers that have declined services during their service appointments.

Hi John,

I noticed you declined some of the services during your most recent service visit to our dealership. Would you like to schedule a call with our Service Advisor to discuss this further?

Lisa

Pre-CSI

Reach out to customers after their service visit to ensure they had a good experience during their service visit.

John,

It's Lisa again. I noticed you recently visited our dealership for getting your 2021 Camry serviced. I wanted to ensure you had a good experience. If there is anything we could do improve on our end, I would like to know. please do not hesitate to share.

Lisa

State Inspection

Reach out to customers to schedule their state inspection appointments.

Hey John,

It's Lisa again from NewAge Toyota. I was reviewing your vehicle records and noticed your state inspection is due soon. Would you like to book an appointment for that?

Lisa

Recall

Reach out to customers that have a safety recall due and book their recall appointment at their preferred time.

Hi John,

I am Lisa with NewAge Toyota. When I was reviewing the service records for your 2021 Camry, I noticed there is an open safety recall. Do you want to schedule an appointment to get that fixed?

Lisa

Expiring Warranty

Reach out to customers whose vehicle warranty is about to expire so the dealership can discuss the available options.

Hi John,

I noticed the warranty on your 2021 Camry is about to expire. Would you like me to setup a call with our service advisor so we can discuss the available options with you?

Lisa

How does LISA do it?

The Autonomous Service Assistant Lisa uses Natural Language Understanding to interpret customer responses to remember all of the facts, requests, questions, and composes a response just like a Human.

Hi Eric,

Your 2021 Camry is due for an oil change. Would you like to schedule a service appointment? Lisa

Hi Lisa,

Yes. I have been thinking of calling the dealership. What times are available tomorrow?

Eric,

The earliest available appointment for tomorrow would be 8 am. Would that work for you? Lisa

The NLU Engine uses a cognitive model including intent detection, sentence syntactic & semantic analysis and Emotion & Tonality Detection.

Hi Lisa,

I am sorry. I cannot do it that early. Mornings are always busy for me.

Hi Eric,

I completely understand morning is not a good time for you. How about 4 pm tomorrow afternoon. Does that work?Lisa

Why does LISA do it?

Boost your Service Revenue

Customers who buy cars from you will keep coming back for Service if you provide a good ownership experience.
Your customers' lifetime value (CLV) to your dealership is directly related to your Customer Acquisition Costs (CAC) and your customers' experience (CX).
AutoEngage reduces your CAC dramatically and exceeds your customers' expectations from first contact to appointments set throughout their Service experience.

Reduce Your Service BDC Expenses

It takes time, effort and budget to reach out to tens of thousands of Service customers across all of your Stores. Customers don't engage with mass email marketing and SMS text blasts and many of them OPT OUT. They need someone who can interact with them one-to-one.