Customers who buy cars from you will keep coming back for Service if you provide a good ownership experience.
Your customers' lifetime value (CLV) to your dealership is directly related to your Customer Acquisition Costs (CAC) and your customers' experience (CX).
AutoEngage reduces your CAC dramatically and exceeds your customers' expectations from first contact to appointments set throughout their Service experience.
It takes time, effort and budget to reach out to tens of thousands of Service customers across all of your Stores. Customers don't engage with mass email marketing and SMS text blasts and many of them OPT OUT. They need someone who can interact with them one-to-one.
What has LISA accomplished so far?
Hi Eric,
Ok. I can schedule a service appointment for the 2021 Camry. What time would you prefer?
Lisa
customer=eric
date=tomm
time=morning
topic=schedule
time=morning
status=busy
range=afternoon
time=4pm
date=tomm
Hi Lisa,
I am sorry. I cannot do it tomorrow morning. Mornings are always busy for me.
Eric
Hi Eric,
I completely understand morning is not a good time for you. How about 4 pm tomorrow afternoon. Does that work?
Lisa
Hi Lisa,
Yes. I want to book a service appt for my 2021 Camry.
Eric