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Welcome!Meet Lisa

Your Autonomous Assistant for Service Retention

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Hi Lisa,

I am sorry. I cannot do it tomorrow morning. Mornings are always busy for me.Eric

Hi Eric,

I completely understand morning is not a good time for you. How about 4 pm tomorrow afternoon. Does that work?Lisa

Yes. 4 pm works for me.

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Linguistic Intelligence Service Assistant (LISA)

100% outbound. 100% text messages to set service maintenance appointments. 

LISA reads and writes back appointments to your DMS scheduler in real time. 

LISA DOES NOT send a link to the online scheduler and ask your customer to do all the work.  

LISA uncovers customers insights that your team can address - Going to Valvoline, No longer owns, etc. 

LISA engages customers on recalls, telematics, declined service, defected customers, state inspections, etc. 

LISA’s memory allows her to maintain an ongoing relationship and relate to customers beyond a single transactional message. 

What does LISA Do

Retain Your Existing Customers

  • Hyper-personalize every touchpoint with every customer
  • Re-engage lost customers and increase engagement rates
  • Build a relationship with a single point of contact
  • Maintain a 360 view of customer experience and preference

Boost your Service Revenue

  • Stop customers from going to independents with consistent proactive outreach
  • Increase CSI scores by identifying customer complaints in advance and resolving them
  • Automatically increase service appointments
  • 9-13X ROI

Provide a Great Customer Experience

  • Allow customers to book appointments without waiting for your staff
  • Personalized interaction that is more relevant and engaging
  • Instant responses reduce wait times and customer frustration

Trusted By The Largest Dealer Groups In The Nation

What has LISA accomplished so far?

Just like a skilled BDC Agent, LISA has learned some amazing skills while interacting with millions of customers via two-way conversations. Check out the results.

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23.2 Million

Messages exchanged with customers

100s of 1000s

Of Appointments automatically set without any Human Intervention

84 - 88%

Average Show Rate

9x to 13x

Average Return on Investment

10s of Millions of Dollars

of Incremental Revenue (with 100% attribution)

Personalized engagement at every stage of the customer lifecycle.

First Service

Invite customers to schedule first service appointments and set up an ongoing service plan.

Hi John,

This is Lisa with NewAge Toyota. I noticed you purchased your 2021 Camry from our dealership a few months ago. Your first service is due soon. Would you like to schedule your service appt?

Lisa

How does LISA do it?

The Autonomous Service Assistant Lisa uses Natural Language Understanding to interpret customer responses to remember all of the facts, requests, questions, and composes a response just like a Human.

Hi Eric,

Your 2021 Camry is due for an oil change. Would you like to schedule a service appointment? Lisa

Hi Lisa,

Yes. I have been thinking of calling the dealership. What times are available tomorrow?

Eric,

The earliest available appointment for tomorrow would be 8 am. Would that work for you? Lisa

The NLU Engine uses a cognitive model including intent detection, sentence syntactic & semantic analysis and Emotion & Tonality Detection.

Hi Lisa,

I am sorry. I cannot do it that early. Mornings are always busy for me.

Hi Eric,

I completely understand morning is not a good time for you. How about 4 pm tomorrow afternoon. Does that work?Lisa

Why does LISA do it?

Boost your Service Revenue

Customers who buy cars from you will keep coming back for Service if you provide a good ownership experience.
Your customers' lifetime value (CLV) to your dealership is directly related to your Customer Acquisition Costs (CAC) and your customers' experience (CX).
AutoEngage reduces your CAC dramatically and exceeds your customers' expectations from first contact to appointments set throughout their Service experience.

Reduce Your Service BDC Expenses

It takes time, effort and budget to reach out to tens of thousands of Service customers across all of your Stores. Customers don't engage with mass email marketing and SMS text blasts and many of them OPT OUT. They need someone who can interact with them one-to-one.